Policies
Shipping Policy
We are committed to delivering your orders quickly and safely. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment has been received.
- Orders placed on weekends or statutory holidays will be processed on the next business day.
- During periods of high demand, processing times may be slightly longer. Customers will be notified of any significant delays.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Order weight and size
- Selected shipping method
Free shipping promotions may be offered on qualifying orders from time to time.
Delivery Times
- Please allow 1–7 business days to receive your order. Delivery estimates are provided by our shipping partners.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Incorrect Shipping Address
- Customers are responsible for providing an accurate shipping address.
- Nurture Water is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
Large Wholesale Orders
- Wholesale, corporate, and bulk orders may require additional processing time and may be delivered by freight or a dedicated local delivery service. Our team will contact you to coordinate delivery.
Questions about your delivery? Reach us at hello@nurturewater.ca