Policies

Shipping Policy

We are committed to delivering your orders quickly and safely. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been received.
  • Orders placed on weekends or statutory holidays will be processed on the next business day.
  • During periods of high demand, processing times may be slightly longer. Customers will be notified of any significant delays.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight and size
  • Selected shipping method

Free shipping promotions may be offered on qualifying orders from time to time.

Delivery Times

  • Please allow 1–7 business days to receive your order. Delivery estimates are provided by our shipping partners.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Incorrect Shipping Address

  • Customers are responsible for providing an accurate shipping address.
  • Nurture Water is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Large Wholesale Orders

  • Wholesale, corporate, and bulk orders may require additional processing time and may be delivered by freight or a dedicated local delivery service. Our team will contact you to coordinate delivery.

Questions about your delivery? Reach us at hello@nurturewater.ca